Homework Four: Serving Customers .ZIP

Homework Four: Serving Customers

This assignment involves modeling a group of customers and a service-counter on a typical day from 9am to 5pm, using queues (implemented as LinkedList (no generic)) and the data structures covered in class. Different customers come to the service counter at different times to get some service (get their gifts wrapped, say), and assume for simplicity that the service time per customer is some constant T. The service is first-come first-serve. Given as input a group of customers along with an arrival time for each customer, the kinds of queries that your program should be able to answer are:

• How long will a given Person wait?

• How many customers in that group got served on that typical day?

• What is the total idle time of the employee (the person behind the service counter)?

• How long is the longest break that the employee has?

• What is the longest that the waiting line got, measured in the number of people waiting, not including the person being served? (Note that if a new person arrives right at the exact time when the person at the front of the line is called for service, both the new person and the person being called for service are included.)


Definition: A break is the period of time between the end of serving one person and the beginning of serving the next person. If the next person is right there, waiting in the queue, the break length is 0. Note that if the last person in the group is done before 5pm, then the employee will have a last break extending from the time the last person is done until 5pm. Over the span of the day, the employee may end up having several breaks, or no break at all. The employee does not take any break while serving a customer of if there is a person waiting to be served.

Definition: The total idle time of the employee is the sum of the lengths of the breaks that the employee ends up having.

The precise formatting of the queries and answers for your program is detailed below.

The Input:

Your program will take two input files from the command prompt.

The first file, called customersfile.txt, has the customers’ information, such that each customer has one "paragraph" of two lines, with at least one blank line between one paragraph and the next. The format of the paragraph of a customer is:

ID-NUMBER: a unique integer customer id

ARRIVAL-TIME: hh:mm:ss

For example, for a person arriving 15 minutes and 27 seconds after 9am, the arrival time is 9:15:27; for a person arriving 17 minutes 35 seconds after 10am, the arrival time is 10:17:35; and for a person arriving 3:30sharp, the arrival time is 3:30:0.

The first line of customersfile.txt is an unsigned positive integer, representing the constant service time per customer, in seconds. After that line there is at least one blank line. After that, the 2-line paragraphs follow.

Note that some customers may arrive before 9am or after 5pm. Those who are not served before 5pm are dismissed without service. If the last person served begins to get service before 5pm and the service time will take the clock beyond 5pm, s/he is served completely before the employee goes home. The waiting time of a person that arrives after 5pm is 0. The waiting time of a person that arrives before 5pm but does not get served is the time from his/her arrival until 5pm.

You are guaranteed that the arrival times of the customers in customersfile.txt are in chronological order. That is, the arrival time of a customer A is greater than the arrival times of all the customers that occur before A in the input file. Also, you are guaranteed that all customers ids are positive, and no customer id occurs multiple times in the input file.

The second input file, called queriesfile.txt, will have a sequence of queries, one query per line, where the queries can be:

WAITING-TIME-OF customer-id // measured in seconds

NUMBER-OF-CUSTOMERS-SERVED

LONGEST-BREAK-LENGTH // measured in seconds TOTAL-IDLE-TIME // measured in seconds

MAXIMUM-NUMBER-OF-PEOPLE-IN-QUEUE-AT-ANY-TIME

Note that there could be many queries beginning with WAITING-TIME-OF but ending with different id numbers.

The output:

Your program must take as input the two input files above, in that order. That is, we should be able to compile your program into an executable file (called Program2, say), then call it from the command-line like this:

Program2 customersfile.txt queriesfile.txt

(Research how to accept text files as arguments in Eclipse)

Your program must then output as many lines as there are query lines: the kth output line should be the answer to the kth query line in file queriesfile.txt. Your output line answer to a query should begin by repeating the exact same query, followed by a colon (:), followed by the query-answer.
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