BUSI 311 quiz 1 Liberty University complete answers

BUSI 311 quiz 1 Liberty University complete answers

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Question 1 Organization management means

Question 2 Larger organizations are more likely to have all of the following except

Question 3 Dashboards are

Question 4 Self­management means

Question 5 This competency reflects expertise or ability to perform a specific work task

Question 6 This function refers to monitoring staff activities and performance

Question 7 This competency enables a manager to communicate with and work well with other individuals

Question 8 The main difference between direct care and non­direct care settings is

Question 9 Employment of medical and health services managers is expected to change by what percent between 2008 and 2018?

Question 10 Griffith says "championship processes” need performance measures in each the following areas except

Question 11 Succession planning is

Question 12 This function requires the manager to set a direction and determine what needs to be accomplished.

Question 13 Health care policy is

Question 14 The focus in this function is on initiating action in the organization through effective leadership

Question 15 Talent management refers to which of the following?

 

Question 1 Employment of medical and health services managers is expected to change by what percent between 2012 and 2022?

Question 2 Employee engagement is best described as:

Question 3 As compared to senior managers, lower-level managers have:

Question 4 Management innovation refers to improving:

Question 5 This function refers to acquiring and retaining human resources:

Question 6 Which of the following is an example of a non–direct care setting?

Question 7 An organization’s mission is defined as its:

Question 8 Which of the following leadership development activities addresses learning and personal growth of aspiring leaders as assisted by senior managers?

Question 9 This function refers to the setting of reporting and responsibility relationships within a manager’s unit:

Question 10 Larger organizations are more likely to have all of the following EXCEPT:

Question 11 Dashboards are:

Question 12 Self-management means:

Question 13 The external domain of health care management includes which of the following?

Question 14 Succession planning is:

Question 15 This competency involves the ability to critically analyze and solve complex problems:

 

Health care policy is
Dashboards are
Griffith says "championship processes" need performance measures in each the following areas except
Succession planning is
The main difference between direct care and non-direct care settings is
This competency reflects expertise or ability to perform a specific work task
Employment of medical and health services managers is expected to change by what percent between 2008 and 2018?
This function requires the manager to set a direction and determine what needs to be accomplished.
This function refers to monitoring staff activities and performance
A. Directing
B. Controlling
C. Organizing
D. Staffing
E. Planning
This competency reflects expertise or ability to perform a specific work task
A. Conceptual
B. Interpersonal
C. Technical
D. A and B
E. B and C
Griffith says "championship processes" need performance measures in each the following areas except

A. Governance/strategic management
B. Directing
C. Information services
D. Physical plant
E. Clinical Quality
Internal domains of health care management include all of the following except
A. Budgeting
B. Physician relations
C. Staffing
D. Medicare/Medicaid
E. Patient Satisfaction
Studer views the organization as needing to be results oriented, with which of the following pillars of excellence?
A. People
B. Service
C. Finance
D. All of the above
E. None of the above
This function refers to acquiring and retaining human resources
A. Controlling
B. Staffing
C. Organizing
D. Planning
E. Decision Making
Larger organizations are more likely to have all of the following except
A. Vertical structure
B. Formal chain of command
C. Larger span of controls
D. Informal chain of command
E. A and B
Talent management refers to which of the following?
A. Recruitment
B. Retention
C. Training
D. All of the above
E. None of the above
Health care policy is
A. taken care of by someone other than a manager
B. not the business of a manager--they mind budget!
C. every health care manager's job
D. A and B
E. B and C
This competency involves the ability to critically analyze and solve complex problems:
A. Conceptual
B. Interpersonal
C. Technical
D. A and B
E. B and C
 
Which of the following is an example of non-direct care setting?
a. Insurer
b. Physician practice
c. Public health department
d. Assisted living facility
e. All of these are correct

 

The internal domain of health care management includes which of the following?
a. Budgeting
b. Regulations
c. Competitors
d. Community demographics
e. Managed care organizations/insurers

 

External domains of health care management include all of the following except
Organization management means
Larger organizations are more likely to have all of the following except
Team management means
Self-management means
Internal domains of health care management include all of the following except
This competency enables a manager to communicate with and work well with other individuals
 
Organization Management means

A. sharing of information
B. collaboration
C. communication
D. all of the above 
E. none of the above
Team Management means
A. assigning work tasks
B. review of performance
C. task interdependencies
D. all of the above
E. none of the above
External domains of health care management include all of the following except
A. Competitors
B. Community Demographics
C. Regulations
D. Regulations
E. Patient satisfaction
Employment of medical and health services managers is expected to change by what percent between 2008 and 2018?
A. minus 16 percent
B. plus 2 percent
C. plus 50 percent
D. minus 10 percent
E. plus 16 percent
Succession planning is
A. A career path in an organization
B. Celebration of an organization success
C. Not important anymore
D. Planning to replace managers who retire or move up
E. None of the above
The main difference between direct care and non-direct care settings is
A. Payment mechanisms
B. Provision of care
C. Location
D. Types of employees
E. Size of organization
The focus in this function is on initiating action in the organization through effective leadership
A. Controlling
B. Planning
C. Staffing
D. Organizing
E. Directing
This competency enables a manager to communicate with and work well with other individuals
A. Conceptual
B. Interpersonal
C. Technical
D. A and B
E. B and C
This function requires the manager to set a direction and determine what needs to be accomplished.
A. Planning
B. Controlling
C. Directing
D. Staffing
E. Organizing
This function refers to the overall design of the specific division for which the manager is responsible.
A. Controlling
B. Staffing
C. Decision Making
D. Organizing
E. Planning
 

The external domain of health care management includes which of the following?
a. Patient satisfaction
b. Quality services
c. Physician relations
d. Staffing
e. Medicare/Medicaid

 

This function refers to the setting of reporting and responsibility relationships within a manager's unit:
a. Organizing
b. Controlling
c. Staffing
d. Decision Making
e. Planning

 

This function refers to acquiring and retaining human resources:
a. Controlling 
b. Staffing
c. Planning 
d. Organizing
e. Decision Making

 

The most commonly used organizational structure is:
a. Functional
b. Matrix or team-based
c. Divisional
d. Service line management
e. None of these are correct

 

Succession planning is:
a. Planning a career path in an organization
b. Celebration of an organization's success
c. Not important anymore
d. An approach to replace managers who retire or move up
e. None of these are correct.

 

Standards of behavior are defined as:
a. Goals of the organization 
b. Expectations for conduct of all employees
c. Organizational performance targets
d. Organizational mission
e. None of these are correct

 

Health care policy is:
a. Taken care of by someone other than a manager
b. Not the business of a manager, they mind the budget 
c. Every health care manager's job
d. Taken care of by someone other than a manager, and not the business manager
e. None of these are correct

 

Self-management means:
a. Managing time and information
b. Being responsive
c. Keeping current 
d. All of these are correct.
e. None of these are correct

 

Effective change management requires that managers:
a. Focus on management innovation
b. Identify performance gaps by routinely assessing operational activities and performance
c. Delegate supervision of change management to staff
d. Resist change and focus on the status quo
e. None of these are correct

 

Research on leadership development programs shows that they achieve all of the following EXCEPT:
a. Reduce staff turnover
b. Improve efficiency in educational program offerings
c. Reduce staff absenteeism
d. Increase staff engagement
e. Enhance skills of staff

 

Which of the following competencies is more leadership oriented than management oriented?
a. Supervising the service provided
b. Staffing personnel
c. Networking
d. Overseeing adherence to regulations

 

Which of the following is NOT a contemporary leadership model?
a. Resilient Leadership 
b. Situational Approach
c. Authentic Leadership
d. Servant leadership

 

In which leadership domain would the competencies motivating and negotiation be placed?
a. Functional and Technical
b. Self-Development and Self-Understanding
c. Interpersonal
d. Organizational

 

This competency involves the ability to critically analyze and solve complex problems:
a. Conceptual and interpersonal
b. Technical
c. Interpersonal
d. Conceptual
e. Interpersonal and technical

 

An organization's mission is defined as its:
a. Desired future state 
b. Purpose
c. Ownership
d. Values
e. Goals

 

Larger organizations are most likely to have all of the following EXCEPT:
a. Vertical structure
b. Larger span of controls 
c. Informal chain of command
d. Vertical structure and formal chain of command
e. Formal chain of command

 

Employee engagement is best described as:
a. Employee interpersonal skills 
b. Employee motivation and commitment to the organization
c. Employee positive attitude
d. Employee focus on completing their jobs
e. All of these are correct.

 

Management innovation refers to improving:
a. Management thinking
b. Decision-making
c. How operational activities get accomplished 
d. How the work of management gets done
e. All of these are correct

 

Organizational culture is best known as:
a. Orientation of new employees
b. Senior management's vision for the organization 
c. Beliefs, values, and behaviors that characterize the organization
d. The mission of the organization
e. All of these are correct

 

Which of the following leadership development activities addresses learning and personal growth of aspiring leaders as assisted by senior managers?
a. Job enlargement
b. 360-degree feedback
c. Mentoring
d. All of these are correct.
e. None of these are correct

 

Dashboards are:
a. A way to measure organizational performance
b. Side panels in an automobile
c. Usually seen in winter
d. An Olympic event
e. None of these are correct.

 

 

What is a new trend for health care governance?
a. Manage change
b. Focus on competence of individual providers
c. Fiduciary and strategic responsibilities
d. Larger boards

 

Which is a guideline for health care leaders when being responsible to their organization as per the ACHE Code of Ethics?
a. Have process to evaluate quality of care
b. Ensure a safe workplace environment
c. Provide appropriate access to services
d. Proper resource allocation

 

Which is NOT a type of leader/follower that is needed to produce an interdependent leadership system?
a. Network
b. Strategic
c. Operational
d. Transformational

 

Which statement is NOT true about the "Great Man" theory?
a. Behavior is an important component in determining what makes a good leader.
b. Supports the notion that a good leader has charisma
c. Discourages anyone who does not have specific traits from aspiring to a leadership position
d. Traits necessary for effective leaders are inherent in the person

 

Which theory places its attention on the leaders who can create flexible organizations that are able to meet the relentless succession of challenges faced?
a. Path-Goal Theory of Leadership
b. Authentic Leadership 
c. Adaptive Leadership
d. Style Approach

 

Which leadership theory correctly matches the stated leadership focus?
a. Leader-Member Exchange Theory of Leadership: Task completing and developing relationships
b. Contingency and Path-Goal: Raising consciousness and empowering followers
c. Global Leadership: Team performance and development
d. Situational Approach: Needs of the subordinates

 

Which model of leadership supports finding meaning?
a. Servant Leadership
b. Spirituality Leadership
c. Diversity Leadership
d. Resilient Leadership

 

 

This generation values open communication, working as a team, and is image conscious.
a. Traditionalists
b. Baby Boomers
c. Generation X 
d. Generation Y
e. None of these are correct.

 

This generation seeks to improve the world, appreciates teamwork and collaboration, and wants regular and consistent feedback:
a. Traditionalists
b. Baby Boomers
c. Generation Y 
d. Generation Z
e. None of these are correct.

 

High-performing teams are able to:
a. Produce an intergenerational evaluation to understand its workforce
b. Create a plan to foster intergenerational collaboration
c. Use strategies to target recruitment retention, and succession planning
d. Develop communication strategies to foster intergenerational understanding 
e. All of these are correct.

 

The purpose of studying organization behavior is to:
a. Address quality problems in health care 
b. Improve the management of people in the workplace
c. Make managers more successful
d. Explain why people act the way they do
e. Make hospitals more profitable

 

Which of the following is an important organizational behavior issue for health care managers?
a. Reduced competition among providers
b. Chronic diseases among an aging population
c. Declining reimbursement
d. New medical technology
e. Professional autonomy of physicians

 

Which of the following statements best summarizes why human thinking is often not rational?
a. Preconceptions filter our perceptions and understanding, and automatic thinking limits reasoning.
b. Emotions short-circuit rationality.
c. Serious thinking requires dealing with an overwhelming amount of information
d. Decision shortcuts lead to biases.
a. preconceptions filter our perceptions and understanding, and automatic thinking limits reasoning

 

Implicit theories and mindsets are ______________________________.
a. Unfair expectations of others
b. Flaws in thinking
c. Cognitive biases
d. Remedies for decision shortcuts
e. Unconscious and hidden to us

 

Which of the following best describe strengths of our autonomic thinking processes?
a. They are fast and unbiased.
b. They handle routine decisions quickly and efficiently.
c. They handle complex information and tasks accurately.
d. They bring hidden information into awareness.
e. They take precedence over deliberate thinking processes.

 

_________________ is a complex process that involves noticing, selecting, and organizing information.
a. Understanding
b. Sensemaking
c. Attributing 
d. Perceiving
e. Validating

 

Maslow's needs-based theory of motivation includes the following types of needs:
a. Psychological
b. Psychosocial
c. Safety
d. Physiological 
e. Safety and physiological
f. All of these are correct.

 

The Two-Factor Theory was developed by:
a. Herzberg
b. Taylor
c. Vroom
d. None of these are correct.

 

The need for affiliation is characteristic of which theory of motivation:
a. Vroom's Expectancy Theory
b. McClelland's Acquired Needs Theory
c. Skinner's Reinforcement Theory
d. All of these are correct.

 

All of the following are considered to be types of extrinsic rewards EXCEPT:
a. Pay
b. Benefits
c. A good boss
d. Healthy work relationships
e. Pay, benefits, and a good boss

 

Of the following, which is NOT considered to be a good motivational strategy?
a. Celebrate
b. Communicate and address the big picture 
c. Focus on competition
d. Expect the best
e. Reward to enhance performance

 

Managers interested in promoting work-life balance focus on which of the following?
a. Employee well-being
b. Personal accomplishments
c. Need for leisure
d. The importance of family
e. All of these are correct.

 

Engaged health care workers demonstrate the following characteristics EXCEPT:
a. Focus on patient care
b. Productivity
c. Model behavior for others
d. Disloyalty to their employers
e. All of these are correct.

 

We integrate new information by:
a. Grouping it with similar concepts already stored
b. Applying it in new situations
c. Determining if it fits existing knowledge and beliefs
d. Noticing what is novel or different in the situation
e. Testing underlying assumptions

 

A "thinking" manager could best address information misperceptions by:
a. Issuing an explanatory notice to all employees
b. Telling employees what is true about a given situation
c. Being as rational as possible in every situation
d. Pointing out why the employee's thinking is wrong 
e. Encouraging employees to discuss their preconceptions and beliefs

 

_____________________ are mental shortcuts in judgment and decision-making.
a. Heuristics
b. Perceptions
c. Errors
d. Cognitions
e. Expectancies

 

A manager reports that she makes the right hiring decision 90% of the time. This is an example of _____________________.
a. Attribution error
b. Halo effect
c. Judgment heuristic
d. Overconfidence bias
e. Representative error

Extrinsic theories of motivation include
Scientific Management involves which of the following
Which of the following are considered to be types of extrinsic rewards
Which of the following is considered to be a good motivational strategy?
managers interested in revitalizing employees focus on getting them to
Engaged health care workers demonstrate the following characteristics
Between 2008-2018 total employment is expected to increase
What percent of all new jobs between 2008-2018 are projected to be in professional and service providing occupations?
This generation values education, training and growth opportunities, flexibility and is considered risk averse
This generation is respectful of authority, values duty, sacrifice, and accountability and recognition of hard work and a strong work ethics
This generation values individuality, teamwork, and work-life balance
This generation is image conscious, team- oriented, values instant gratification and is achievement oriented
 
 
 
The main difference between direct care and non direct care setting is:
Employment of medical and health services managers is expected to change by what percent between 2008 and 2018?
External domains of healthcare management include all of the following except
Internal domains of healthcare management include all of the following except:
This function requires the manager to set a direction and determine what needs to be accomplished
This function refers to the overall design of the specific division for which the manager is responsible
This function referes to acquiring and retaining human resources
This function refers to monitoring staff activities and performance
The focus in this function is on initiating action in the organization through effective leadership
Which of the following is not a contemporary leadership model?
Which leadership domain would the competencies honesty and integrity be placed?
Which is a new trend for healthcare governance
Which is a guideline for healthcare leaders when being responsible to their employees as per the ACHE Code of Ethics
Which statement is true about Followership?
Which statement is NOT true about the "Great Man" theory?
Which theory places its attention on the leaders style and the work situation but also recognize the importance of setting goals for employees?
Find a leadership theory that correctly matches the stated leadership focus
Which one of the EI (Emotional Intelligence) dimensions has the definition of "Social awareness skill, putting yourself in anthers shoes"?
Which model of leadership supports the concept known as "tough empathy"?
From the Leadership styles for Healthcare personnel, which one focus on personal development and recommended for the top personnel?
Choose an inappropriate key leadership protocols
Which is a barrier of key healthcare leadership?
Which is a challenge of key healthcare leadership?
What is (are) the focus area(s) for healthcare leadership ethics?
Find an incorrect statement about leadership in today's healthcare industry
Which is a leader development rather than a leadership development
The healthcare leader who is concerned about the future, as well as today's business must
Which is an incorrect statement about the future of the healthcare field?
Extrinsic rewards come from within the individual employee
Healthcare managers have power over employees and can force them to acti in certain ways
Everyone is motivated
Satisfaction progression refers to the interplay up and down Maslow's continuum of needs
Herzberg's theory of hygienes and motivators is not easily understood by managers
Avoidance learning is often referred to as positive reinforcement
Reinforcement theory is an appropriate way of characterizing how employees behave in organizations
Theory X, Theory Y, and Theory Z are all forms of motivation theories developed from a management perspective
Theory Y is derived from Japanese approaches to management
Intrinsic rewards are tangible
Intrinsic rewards are what motivate people
All employees are motivated by money
Motivation is not manipulation
People are born to motivate
This competency involves the ability to critically analyze and solve complex problems
This competency reflects expertise of ability to perform a specific work task
This competency enables a manager to communicate with and work well with other individuals
Larger organizations are more likely to have all of the following except
Talent Management refers to which of the following
Studier views the organization as needing to be results oriented, with which of the following pillars of excellence?
Griffith says "championship processes" need performance measures in each of the following except
Dashboards are:
Succession Planning is
Healthcare policy is
Self management means
Team management means
Organization management means
Which of the following competencies is more leadership oriented that management oriented?
 
Disengaged healthcare workers have an impact of an organizations bottom line
The future US workhorse will mirror the population and become younger, as well as more tonically and racially diverse
Understanding what motivates employees in different generations is becoming increasingly important for healthcare managers
Engaged employees are not as loyal beaches they are more interested in the best best opportunity
Motivation in the workplace is a new concept that needs more research in order to consider important
By 2020 a shortage of healthcare workers such as physicals, nurses, and public health professionals is expected
Maslow's needs-based theory of motivation includes the following types of needs
Self Actualization needs focus on
Alderfer's motivation theory is based on which of the following needs
The Acquired Needs Theory was developed by
Acquired needs resulting form life experiences focus on
 
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