COM200 Week 4 - Discussion

Active Empathic Listening

To be an effective communicator we must master the core competency of listening. A willingness to listen during an interaction allows you to understand others, respond appropriately to what they say, and/or provide helpful feedback. Bevan and Sole (2014) describe ideal listening as active and empathic. In this discussion, you will take a listening quiz and then explain how using active empathic listening can help you improve as a communicator in your personal and professional relationships. Finally, you will explain the role emotional intelligence plays in being a good listener.

For a transcript of this video, please click here .

Prepare: As you prepare to write this discussion post, take a few moments to

Read the writing prompt below in its entirety. Notice that there are three tasks to complete:
Complete the following listening survey and record your results: Active Listening Skills (Links to an external site.)Links to an external site..
Using Bevan and Sole (2014), start formulating preliminary definitions of empathy and active empathic listening. Emotional intelligence is also important in thinking through effective listening. Please define it as well.
Consider how empathy and active empathic listening specifically can help you improve your personal and professional communication.
Reread Section 7.2: Conversation Management - Listening.
Read Chapter 8 on empathy and active empathic listening.
Review the grading rubric.

Reflect: Take time to reflect on why listening is so important to becoming a better communicator. Consider how the listening techniques covered in the course textbook, including active empathic listening, could improve your personal and professional relationships. Think about the role of emotional intelligence in listening.

Write: Based on your quiz results and what you learned in Chapter 7, section 7.2 and Chapter 8, section 8.3 of the textbook, answer the following questions:

What is your willingness-to-listen score? What feedback did you receive from the quiz?
Based on Bevan and Sole, describe “active empathic listening” and define “emotional intelligence.”
How can you use active empathic listening and emotional intelligence to help you improve your communication both in your personal interactions and in the workplace? Please provide examples to illustrate these points.
Thoroughly address all three elements of this prompt by writing at least two to three sentences on each element. Use the course readings at least once to help you make your points. Consider copying and pasting these tasks into a word file and addressing each of them separately.

Your initial response should be 200 to 300 words in length and is due by Thursday, Day 3.