Lean Minis: Cost of Poor Quality

2 and 2 does not always add up to 4 in everyday business. Learn the ins and outs of what it really costs you to serve your customer or run your company. Cost of Poor Quality or COPQ finds the undocumented dollars that are sliding through the 'cracks" in the floor of our business. And most businesses do not realize it is happening. Let's figure it out together. 

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