Lean Minis: Kaizen Events - The Voice of the Customer and Business

Learn to brainstorm, rationalize, categorize and create metrics for how you need to measure your success in answering the customer's desire to have a positive experience. 

The modules include a recorded narrative by our resident Lean Master Black Belt to ensure that you fully understand the methodology.

You have been issued one licensed copy of this document for personal use only. Any other reproduction or redistribution is strictly prohibited.