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$35

Managing Confict: Conflict Resolution Webinar Worksheets

The session is structured to provide basic, yet practical tools to address conflict that arises in the workplace.

The subjects covered by the curriculum are outlined below:

• Review of department/ organization grievance policy
• Mistakes that can occur with improper communication in resolution meetings
• Determining who the participants involved in resolving conflict will be
• Dealing with resistance
• Communication: Listening and verbal strategies
• Role Playing
• Identifying and assessing situations and solutions to resolve conflict

The intended outcome for participants will be as follows:

• Familiarize participants with the resources that exist in the organization
• Understanding what “players” are needed to resolve conflict
• Heighten awareness about dealing with resistance
• Establish ownership of the conflict

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